FAQ

Need some help with our applications? Please first refer to the FAQ page and if the problem still persists after trying the suggested troubleshooting, or if you cannot find your answer there, please contact us through the Contact/Help button found in the title screen of our applications providing any detail regarding the issue.

Notes:

Email responses may take up to 3 business days.

Hours of operation are from 10AM to 5PM (JST), Monday to Friday excluding Holidays.

Support is not provided via phone calls.

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