FAQ

Need some help with our applications? Please first refer to the FAQ page and if the problem still persists after trying the suggested troubleshooting, or if you cannot find your answer there, please contact us through the 'Contact' button found in the title screen of our applications or contact our Support for Android and Support for iOS by providing details of the issue with the following information.

The marketplace where you purchased the app

Account address and purchase order number

App name and version

Device name and OS version

Detailed explanation about the problem

Any other information that might help the investigation

Notes:

Email responses may take up to 5 business days.

Hours of operation are from 10AM to 5PM (JST), Monday to Friday excluding Holidays.

Support is not provided via phone calls.